This tool is recommended for 24/7 support agents. Please, search using the main issue described to you by the driver:
REMEMBER: Our NUMBER ONE priority is to offer best-in-class customer satisfaction. The person calling is in the middle of the road and the ELD tool is not letting him/her continue the journey. Be patient, courteous and always show the driver that a team of training specialists are here to help!
Important to know:
… IF a solution is not available in a short period of time, remind the driver that he/she has up to 8 days of running on paperlogs allowed by federal regulations.