A driver might call indicating that he/she is able to see all his/her records (logs) for the last few days but the same records are not on the server.
This indicates an internet connectivity issue.
1) Please make sure the driver is connected to the internet. Ask the driver to open a web browser and confirm he/she has access to the internet
2) If internet access is confirmed then ask the driver to turn off the phone/tablet without logging out. While on the main ELD screen (donut graphs, counters) turn the mobile device off. Then ask the driver to turn the device back on and DO NOT OPEN THE ELD APP. The operating system will automatically open the ELD app back to the main screen. Ask the driver to confirm network communication (usually activity on the upload/download arrows on the top of the mobile device screen
IF THE DRIVER IS INSIDE THE APP DO NOT UNLOCK THE DRIVER ON THE PORTAL!!!! This step will not solve this problem